Refund policy
Refund Policy
Last updated: September 27, 2026
Every Dailywell order comes with a 60-day money-back guarantee. If it isn't working for you, email us and we refund your order. You don't have to send anything back.
1. The 60-day guarantee
- You have 60 days from the date your order is delivered to ask for a refund.
- The refund covers the full order: every pouch in your kit, including the free ones, plus any shipping you paid.
- Keep the pouches, opened or empty. We don't need them back.
- No return label, no photos, no form. A short note on why it didn't work for you helps us improve, but it isn't required.
- The guarantee applies to orders placed directly on dailywellhealth.co. Purchases made through any other seller or marketplace are covered by that seller's policy.
- Requests sent after the 60-day window are not eligible.
2. Please don't mail anything back
Because refunds under the guarantee never require a return, we can't accept packages sent back without us asking first. If you mail an order back on your own, it won't speed up your refund.
3. How to ask for a refund
Email support@dailywellhealth.co with your order number (or the email you used at checkout). We reply within 48 hours.
4. When the money shows up
Once your refund is approved, we issue it to the original payment method. Your bank or card provider usually takes another 5–10 business days to show it on your statement. You'll get an email when we've sent it.
5. Damaged, wrong, or missing items
- Damaged or defective: email us within 60 days of delivery with your order number and a photo of the pouch and packaging. We'll send a replacement or refund you, whichever you prefer.
- Wrong item or missing pouches: email us with your order number and what arrived. We'll ship what's missing at no cost.
- Out of stock: if we can't fulfill any part of your order, we refund that part automatically to your original payment method.
6. Cancelling an order
If your order hasn't shipped yet, email us and we'll cancel it and refund you in full. Once it has shipped, it can't be cancelled, but the 60-day guarantee still applies after it arrives.
7. Delivery problems
- Marked delivered but not there: carriers sometimes mark a package delivered up to 24 hours before it arrives. Please wait 24 hours, check around your door, mailbox, and with neighbors, then email us. We'll open a claim with the carrier and work it out with you.
- Lost in transit: if the carrier can't confirm delivery, we send a replacement at no cost.
- Wrong address: if the carrier delivered to the wrong address by mistake, we'll replace or refund the order. If the address entered at checkout was incorrect or incomplete, we can't replace an order the carrier has marked as delivered to that address.
Shipping times and costs are in our Shipping Policy.
8. Quality concerns
If something about the product seems off (texture, smell, the seal on the pouch), stop using it and email us with your order number and, if you can, the lot number printed on the pouch. We'll look into it and replace or refund your order.
9. Fair use
The 60-day guarantee is for trying Dailywell for the first time, and it applies once per customer and household. We may decline requests that look fraudulent, such as repeated orders placed only to claim refunds.
10. Changes to this policy
We may update this policy from time to time. The version posted on the day you placed your order is the one that applies to it.
Contact
Dailywell
support@dailywellhealth.co